OUR GUARANTEE
We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Due to the large number of orders, the delivery will be slower, please don't worry, we attach great importance to this matter and are already in the process of expediting processing. The quality of the product will not be affected, and it must be the best!
At Greetlamp, we are committed to getting your door projection lights to you as quickly and efficiently as possible. This Shipping Policy outlines the details of our shipping practices, including processing times, delivery estimates, and shipping costs.
Tips: Although we have implemented reasonable tax avoidance procedures for shipments to most countries (usually no additional customs duties are required for Europe and North America), due to significant changes in customs policies in various countries, some countries may require customers to pay customs duties themselves (such as Brazil). If you cannot accept this, please purchase with caution.
Order Processing Time
Once you've placed an order, we aim to process it within 1-3 business days. This is the time it takes for us to prepare your items for shipment after receiving your order. Please note that this processing time does not include the time it takes for the package to be delivered to you.
Delivery Estimates
Custom Orders
For custom-made or personalized items, please allow up to 30 days for delivery. These items require additional time for production and customization to meet your specific requirements.
Shipping Costs
Shipping Restrictions
We currently ship to addresses within the United States and select countries in Europe. Some remote areas may experience longer delivery times. We do not ship to PO boxes or military addresses (APO/FPO). Please ensure your shipping address is complete and accurate to avoid any delays.
Tracking Information
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment and estimate the delivery date.
Delivery Delays
While we strive to deliver your order within the estimated time frames, there may be unforeseen circumstances beyond our control that could result in delays. These can include severe weather conditions, natural disasters, or other disruptions to the shipping carriers' services.
Returns and Exchanges
If your order arrives damaged or you are not satisfied with your purchase, please refer to our Return Policy for instructions on how to return or exchange the item.
Contact Us
If you have any questions about our Shipping Policy or need assistance with an order, please contact our customer service team at service@greetlamp.com. We are here to help!
At Greetlamp, we understand that choosing the right door projection light for your vehicle is an important decision. That's why we offer a hassle-free return policy to ensure your satisfaction.
Eligibility for Returns
Return Process
Exclusions and Conditions
Exchanges If you would like to exchange your item for a different one, please follow the return process outlined above. Once we receive the item and confirm its eligibility for return, we will issue a refund, and you can place a new order for the desired item.
Final Notes We are committed to providing you with the highest level of customer service. If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to contact us.
Thank you for choosing Greetlamp. We appreciate your business and are here to ensure your satisfaction.
If you need help, please contact us by:
Customer Service: service@greetlamp.com
Contact Name: Katherine
East Eighth District Time:
Monday to Friday: 9:00 am - 6:00 pm
Holidays We will usually get back to you within 24 hours.
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