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Shipping Policy
At Greetlamp, we are committed to getting your door projection lights to you as quickly and efficiently as possible. This Shipping Policy outlines the details of our shipping practices, including processing times, delivery estimates, and shipping costs.
Tips: Although we have implemented reasonable tax avoidance procedures for shipments to most countries (usually no additional customs duties are required for Europe and North America), due to significant changes in customs policies in various countries, some countries may require customers to pay customs duties themselves (such as Brazil). If you cannot accept this, please purchase with caution.
Order Processing Time
Once you've placed an order, we aim to process it within 1-3 business days. This is the time it takes for us to prepare your items for shipment after receiving your order. Please note that this processing time does not include the time it takes for the package to be delivered to you.
Delivery Estimates
- Standard Shipping: After processing, your order will typically arrive within 5-12 business days. This option is ideal for customers who are not in a rush to receive their items.
- Express Shipping: For faster delivery, choose our express shipping option, which delivers orders within 3-8 business days after processing.
Custom Orders
For custom-made or personalized items, please allow up to 30 days for delivery. These items require additional time for production and customization to meet your specific requirements.
Shipping Costs
- Standard Shipping: Orders under $55.99 will be charged a flat rate of $6.99 for shipping. Orders of $55.99 or more qualify for free standard shipping.
- Express Shipping: Orders under $259.99 will be charged a flat rate of $29.99 for express shipping. Orders of $259.99 or more qualify for free express shipping.
Shipping Restrictions
We currently ship to addresses within the United States and select countries in Europe. Some remote areas may experience longer delivery times. We do not ship to PO boxes or military addresses (APO/FPO). Please ensure your shipping address is complete and accurate to avoid any delays.
Tracking Information
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment and estimate the delivery date.
Delivery Delays
While we strive to deliver your order within the estimated time frames, there may be unforeseen circumstances beyond our control that could result in delays. These can include severe weather conditions, natural disasters, or other disruptions to the shipping carriers' services.
Returns and Exchanges
If your order arrives damaged or you are not satisfied with your purchase, please refer to our Return Policy for instructions on how to return or exchange the item.
Contact Us
If you have any questions about our Shipping Policy or need assistance with an order, please contact our customer service team at service@greetlamp.com. We are here to help!
Return Policy
At Greetlamp, we understand that choosing the right door projection light for your vehicle is an important decision. That's why we offer a hassle-free return policy to ensure your satisfaction.
Eligibility for Returns
- You may return any product within 30 days of the delivery date.
- The product must be in new, unused condition with all original packaging and accessories.
- Please note that custom-made or personalized items are not eligible for return.
Return Process
- Contact Us: Reach out to our customer service team within 30 days of receiving your order to initiate the return process. Please have your order number and reason for return ready.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your return shipment.
- Packaging and Shipping: Carefully package the item, ensuring it is protected and includes all original packaging materials, documentation, and accessories. Ship the item back to the address provided by our customer service team using a traceable shipping method.
- Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Exclusions and Conditions
- Items that show signs of wear, damage, or have been installed are not eligible for return.
- Returns that do not include all original packaging and accessories may be subject to a restocking fee.
- Shipping costs are non-refundable. You are responsible for the return shipping costs unless the return is a result of our error.
Exchanges If you would like to exchange your item for a different one, please follow the return process outlined above. Once we receive the item and confirm its eligibility for return, we will issue a refund, and you can place a new order for the desired item.
Final Notes We are committed to providing you with the highest level of customer service. If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to contact us.
Thank you for choosing Greetlamp. We appreciate your business and are here to ensure your satisfaction.
Contact
If you need help, please contact us by:
Customer Service: service@greetlamp.com
Contact Name: Katherine
East Eighth District Time:
Monday to Friday: 9:00 am - 6:00 pm
Holidays We will usually get back to you within 24 hours.
