Versand

At Greetlamp, we are committed to getting your door projection lights to you as quickly and efficiently as possible. This Shipping Policy outlines the details of our shipping practices, including processing times, delivery estimates, and shipping costs.

Order Processing Time

Once you've placed an order, we aim to process it within 1-3 business days. This is the time it takes for us to prepare your items for shipment after receiving your order. Please note that this processing time does not include the time it takes for the package to be delivered to you.

Delivery Estimates

• Standard Shipping: After processing, your order will typically arrive within 5-12 business days. This option is ideal for customers who are not in a rush to receive their items.
• Express Shipping: For faster delivery, choose our express shipping option, which delivers orders within 3-8 business days after processing.

Custom Orders

For custom-made or personalized items, please allow up to 30 days for delivery. These items require additional time for production and customization to meet your specific requirements.

Shipping Costs

• Standard Shipping: Orders under $55.99 will be charged a flat rate of $6.99 for shipping. Orders of $55.99 or more qualify for free standard shipping.
• Express Shipping: Orders under $259.99 will be charged a flat rate of $29.99 for express shipping. Orders of $259.99 or more qualify for free express shipping.

Shipping Restrictions

We currently ship to addresses within the United States and select countries in Europe. Some remote areas may experience longer delivery times. We do not ship to PO boxes or military addresses (APO/FPO). Please ensure your shipping address is complete and accurate to avoid any delays.

Tracking Information

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment and estimate the delivery date.

Delivery Delays

While we strive to deliver your order within the estimated time frames, there may be unforeseen circumstances beyond our control that could result in delays. These can include severe weather conditions, natural disasters, or other disruptions to the shipping carriers' services.

Returns and Exchanges

If your order arrives damaged or you are not satisfied with your purchase, please refer to our Return Policy for instructions on how to return or exchange the item.

Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, please contact our customer service team at service@greetlamp.com. We are here to help!