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At Greetlamp, we understand that choosing the right door projection light for your vehicle is an important decision. That's why we offer a hassle-free return policy to ensure your satisfaction.

Eligibility for Returns

  • You may return any product within 30 days of the delivery date.
  • The product must be in new, unused condition with all original packaging and accessories.
  • Please note that custom-made or personalized items are not eligible for return.

Return Process

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your order to initiate the return process. Please have your order number and reason for return ready.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your return shipment.
  3. Packaging and Shipping: Carefully package the item, ensuring it is protected and includes all original packaging materials, documentation, and accessories. Ship the item back to the address provided by our customer service team using a traceable shipping method.
  4. Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Exclusions and Conditions

  • Items that show signs of wear, damage, or have been installed are not eligible for return.
  • Returns that do not include all original packaging and accessories may be subject to a restocking fee.
  • Shipping costs are non-refundable. You are responsible for the return shipping costs unless the return is a result of our error.

Exchanges If you would like to exchange your item for a different one, please follow the return process outlined above. Once we receive the item and confirm its eligibility for return, we will issue a refund, and you can place a new order for the desired item.

Final Notes We are committed to providing you with the highest level of customer service. If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to contact us.

Thank you for choosing Greetlamp. We appreciate your business and are here to ensure your satisfaction.